However, over the last 6 months the monitor which we have relied on, trust and love is slowly deteriorating. In less than two years we now get static, the video not working and the plug that connects to hand held doesn't charge. As of tonight, there is a new problem, a constant buzz (with no other devices close/near monitor) and it CLICKS! I'm about to lose my mind because Mommyyo insists to have it on while we sleep!!!
I reached out to my friends who have a Summer Infant Video Camera's. All of them experienced issues with the device in less than 2-years. It seems to be how long they last. For a camera that costs $179 I e-mailed Summer Infant directly. No response for a week, I followed up with another email and got a response.
"Currently based on the information you have provided me. Without proof of purchase that would put the defective monitor within the 1 year warranty period. Since you are a valued previous customer, I can offer you our 50% off replacement program. We would replace your defective monitor with a refurbished monitor for $7.99. The cost does include shipping and handling and the replacement monitor will have a 1 year warranty also. We will need the following information to go forward:
1 Your credit card number and expiration date.
2 Your name, phone number, and complete address
Serge De Ronsle
Customer Care Specialist
Summer Infant, Inc.
1275 Park East Drive
Woonsocket, RI 02895
Tel: 800-268-6237 Fax:
I called directly and spoke to Summer Infant representative who gave me the new NEWS that the refurbished device is $79.00. I'm "average" smart, not the smartest but what the hell does this mean? I'm being told two different things. Either way, confusing.
"Since you are a valued previous customer, I can offer you our 50% off replacement program. We would replace your defective monitor with a refurbished monitor for $7.99..."
So I'm pretty frustrated... I'm getting heat from WifeyYO to get a replacement and feeling to much PRIDE to spend another $79 or $179 for a new one. My stance on this monitor at $179 is it should last for more than two years!!! I did not buy the refurbished monitor. I recommend you do the same!
DO NOT buy this product either NEW, REFURBISHED or USED. Not worth $179. Works for only two years. ZERO STARS!!! Customer service basically told me those were my options take it or leave it..."That's the cost" - Customer service 1 1/2 stars
This post is being sent directly to Summer Infant. I will let everyone know the response- If I get one.
2 comments:
Actually, I couldnt agree more with you.
Serge is as useless as the monitors they sell.
Custumer service ZERO stars from my point of view.
I think the customer service is very cold and inconsiderate considering how much people have to pay for such a device. You expect it to work normally especially for that kind of cost. I got mine as a gift and used it for 3 months then plug for camera stopped working. When I call in I find out the monitor is over a year old already. I get the plug replaced and another 3 months later the video of the cam is not working wtf!
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